European Schoolnet has been granted the role of Central Support Service, it is supported by a network of National Support Services throughout Europe whose role is to promote the eTwinning action and report on the activities in their countries. 

The main tool of the eTwinning action is the eTwinning portal developed by European Schoolnet. The website is available in 20 languages. It is the official website that offers, among others, a partner finding section and a the communication platform; it is the online interface of a human network and provides information for schools. 

European Schoolnet also offers a communication service – responsible for press releases and printed material that will help to promote and inform about the eTwinning action. 

Finally a teacher’s helpdesk has been set up to answer questions and to be in direct contact with teachers via e-mail and chat in the appropriate language. It helps motivate and support teachers, identify training needs and monitor the progress of the eTwinning partnerships.